Store Policies and Conditions of Use

Welcome to drimmers.com. Drimmers provide their services to you subject to the following terms and conditions. If you visit or shop at drimmers.com, you agree to accept these terms and conditions. Please read them carefully.

License and Site Access

Drimmers grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Drimmers and Retailer Web Services LLC. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Drimmers and Retailer Web Services LLC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of drimmers.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing drimmers.com's name or trademarks without the express written consent of Drimmers. Any unauthorized use terminates the permission or license granted by Drimmers. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of drimmers.com so long as the link does not portray drimmers.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Drimmers logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Drimmers and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Risk of Loss

All items purchased from drimmers.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Cardholder Agreement

When you make purchases from drimmers.com using your major credit card, you agree to honor the terms and conditions of your cardholder agreement. Drimmers is not responsible for items lost in shipping (see "Risk of Loss")

Product Descriptions

drimmers.com and its affiliates attempt to be as accurate as possible. However, drimmers.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by drimmers.com itself is not as described, your sole remedy is to return it in unused condition.

Pricing

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.

We cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED BY Drimmers ON AN "AS IS" AND "AS AVAILABLE" BASIS. Drimmers MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Drimmers DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Drimmers DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Drimmers ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Drimmers WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law

By visiting drimmers.com, you agree that the laws of the state of Arizona, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Drimmers, Retailer Web Services LLC, or its affiliates.

Disputes

Any dispute relating in any way to your visit to drimmers.com or to products you purchase through drimmers.com shall be submitted to confidential arbitration in Phoenix, Arizona, except that, to the extent you have in any manner violated or threatened to violate Drimmers's or Retailer Web Services LLC's intellectual property rights, Drimmers or Retailer Web Services LLC may seek injunctive or other appropriate relief in any state or federal court in the state of Arizona, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Modification, and Severability

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Trademarks

drimmers.com and other drimmers.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Drimmers or its affiliates in the U.S. and/or other countries. Drimmers trademarks and trade dress may not be used in connection with any product or service that is not Drimmers, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Drimmers. All other trademarks not owned by Drimmers or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Drimmers or its affiliates.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Retailer Web Services LLC, drimmers.com or its content suppliers and is protected by United States and international copyright laws.  The compilation of all content on this site is the exclusive property of drimmers.com and protected by U.S. and international copyright laws. All software used on this site is the property of Retailer Web Services LLC, a limited liability company formed under the laws of the state of Arizona and is protected by United States and international copyright laws.

COPYRIGHT COMPLAINTS

Drimmers and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.

Drimmers Return Policy

Return Policy: At Drimmers

Our objective is to make your purchase as smooth as possible.
We strive to elicit as much data as possible in order to qualify that the item is compatible to your needs.

However, in order to avoid the case of having to return a product it is important that you provide us as much information as possible. It is vital to carefully measure the area where the appliance will be standing, the narrowest doorway that the item has to go thru.

It is also important to know what voltage and amps your line has, and if a gas item- what type of gas you have- Liquid Propane or Natural.

Damaged Shipments All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your merchandise. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. If you notice damage to the product, refuse the package and note the damage on the bill of lading. Please call our customer service department immediately at 718.338.3500 and we will issue a return merchandise authorization (RMA) number. If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper. Therefore a thorough inspection of all packages is important before signing. If your item was shipped via UPS, call UPS at 800-pick-ups with your tracking number to report a damaged item.

Defective Merchandise
Most products that we carry include a full warranty of at least one year. If you receive an item that is defective upon delivery and is not due to shipping damages please contact customer support at within 48 hours of receipt. If your item is defective after the first use please contact the manufacturer directly. Contact information for the manufacturer is included in the product literature. (Note: Warranties on mini split air conditioners only include parts and do not include labor. The licensed professional who installs your air conditioner should always provide you with a labor warranty.

Product Does Not Meet Your Needs
Before deciding on the model that you will purchase, carefully measure the area in which your appliance will be placed. It is equally important to know the correct voltage of the outlet that you will be using before purchase. Please take advantage of our talented product specialists to guide you through the selection of your product. Call or email us at sales@Drimmers.com. If you receive merchandise that does not meet your needs please call our customer service department within 48 hours of receipt. Please remember that shipping and handling charges to and from our warehouse are not refundable and all returns are subject to a 15% restocking fee. We do not accept any returns on air conditioners or special order merchandise. Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them. Any product that has been installed or has attempted to be installed can not be returned.

General Return Notes and Policies
. In the event of a return, you must contact customer service receive a return merchandise authorization number (RMA).
. You must contact us within 48 hours of receiving your merchandise if your product is damaged or does not meet your needs.
. After signing for and accepting your merchandise, you are responsible for all damage claims.
. Drimmer's reserves the right to refuse all returns.
. All returns are subject to a 15% - 30% restocking fee.
. Returned products will not be accepted unless they are in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them.
. Shipping and handling charges to and from our warehouse are not refundable.
. We do not accept returns on air conditioners and some specially ordered products due to customer error. Please be sure to read all specifications regarding merchandise before purchase and call us with any questions or concerns prior to placing your order.

Customer agrees to the terms published when they place a completed order with our company. Customer authorizes their credit card company abide by these terms. Drimmer's reserves the right to cancel orders at anytime.

Sale Disclosure Sale does not include every brand, make, or model. Please check your shopping cart for the exact discount. All sales cannot be combined with any other special offers except most mail-in rebates. Sales are not combinable with any financing offer. Drimmer's reserves the right to revoke this offer at anytime. Total qualifying price does not include shipping, installation, or delivery fees.

PRODUCT INFORMATION

Drimmers.com strives to provide the most complete and accurate information on all products and services, however, Drimmer's does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Drimmer's .com is not as described, your sole remedy is to return it in unused condition. Drimmer's reserves the right to discontinue or change product specifications and prices without prior notice. Products are available while supplies last.
Inadvertent errors in advertised prices or promotions are not binding on Drimmer's and may be adjusted by us at any time. Your placing an order and your receipt of an order confirmation do not constitute final acceptance of an order. Certain information may need to be confirmed prior to accepting your order. Your order, or any portion thereof, may be declined even after your receipt of an order confirmation.

Product Price, Description & Color Policy

While we take measures to ensure that our web site reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site. Additionally, colors often vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen. Thanks!

Cancelation policy:

Yes. Orders may be cancelled until the items are shipped. Once they are shipped you will need to refer to our Return Policy.

Drimmer's reserves the right to void this policy at any time.

*Exceptions: Special Order (items marked as "special order") - These items are non cancellable. Order will be charged upon placing the order and will be considered final sale (non refundable).

Rebate Disclaimer

Customer is responsible for mailing in rebate to the appropriate brand manufacturer. All rebate terms and conditions set by the brand manufacturer and Drimmers.com reserves the right to revoke this policy at any time.

Once you find your rebate online, please print the rebate form and follow these tips to ensure you receive your rebate: 1. Read the form completely, including the Terms and Conditions. (Please be aware that, unless noted otherwise, rebates are limited to one per product per household or address. Other limitations may also apply.)
2. Note all proof-of-purchase requirements (e.g., receipt, UPC label, serial number, offer date), and make sure your product rebate has not expired.
3. Wait for your purchased item to arrive at your home.
4. Mail these items to the address shown on the rebate form:
o Completed rebate form
o A copy of your online receipt
o All required proof-of-purchase documents
All manufacturer rebates must be mailed to the manufacturer, and each rebate should be mailed in an individual envelope

No duplicate promotion available

Our Charge Policy

On special order, your credit card will be charged at the time that you place your order. In order to clarify any confusion, this is because we place orders with the manufacturers on your behalf. Once we order the items, we are often unable to cancel or must return and pay a restocking fee. Therefore we consider this charge a "100% deposit". If you have any questions or concerns regarding this policy, please call us toll free at 887.338.3500.

Regular items will be charged at time of shipping.

Security

Shop with Confidence at drimmers.com

Here at drimmers.com, we want your shopping experience to be enjoyable and secure. The on-line shopping area of our web site is secure. This means that any information you send us is protected by encryption. It's easy to tell when you are protected by encryption - the lock or key at the bottom of your browser changes color or is no longer broken. This may vary depending on your browser.

Our Safe Shopping Guarantee

Credit card fraud is virtually non-existent on the Internet, but it could happen. If you experience fraudulent use of your credit card as a result of shopping with drimmers.com, simply notify your credit card company in accordance with its reporting rules and procedures. Most companies will either cover all of the fraudulent purchases or hold you liable for a maximum of $50.00.

In the unlikely event that your credit card company discovers credit card fraud, and holds you liable for some portion of the unauthorized charges, there is no need to worry. Provided the purchase was made through our secure server, we will reimburse you for the remaining liability up to a maximum of $50.00. This is standard practice on the internet, and just part of the reason why people prefer shopping with drimmers.com.

You can always order by mailing the check or money order if you feel insecure using the internet to purchase.

No matter how you place your order with us, we want you to have an excellent buying experience with us.

Frequently Asked Questions

What type of guarantee comes with the product?

All product that drimmers.com sells comes complete with the manufacture's guarantee. drimmers.com offers extended warranties on all the products it sells.

Can I get my appliances installed?

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

What is the best way to shop at drimmers.com?

All methods are good but the "in store" experience, with the product right in front of you, with our professional staff assisting you, is always the best.

How do your prices compare to the home center and other large regional and national chains?

drimmers.com monitors our competitors prices on a daily basis to insure that drimmers.com is always giving you the lowest possible price. We live up to our slogan "committed to giving you the lowest possible price."

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